How to Disable a Printer for Troubleshooting
Question
A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory.
Which of the following should the technician use to accomplish this?
Answers
Explanations
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A. B. C. D.C.
The correct answer is A. Devices and Printers.
To disable a printer in Windows, you need to open the Devices and Printers control panel. Here are the steps to do this:
- Click on the Start menu and select Control Panel.
- In the Control Panel, click on Devices and Printers.
- In the Devices and Printers window, find the printer you want to disable and right-click on it.
- Select "See what's printing" from the context menu.
- In the printer queue window, click on the "Printer" menu and select "Pause Printing". This will effectively disable the printer and prevent any print jobs from being sent to it.
Alternatively, you can also use the "Disable" option in the same context menu to disable the printer entirely. This will prevent it from appearing as an available printer option in any applications.
Sync Center is a tool for synchronizing files between a Windows computer and other devices or networks. It is not relevant to printer troubleshooting or management.
Device Manager is a tool for managing and troubleshooting hardware devices connected to a Windows computer. While you can disable hardware devices from within Device Manager, this is not the recommended approach for disabling a printer.
Power Options is a control panel for managing power settings on a Windows computer. It is not relevant to printer troubleshooting or management.
