Factors Influencing Communication Methods for 24/7 Service Desk Solution
Question
The project sponsor wishes to implement a 24/7 solution for the service desk, requiring the establishment of the capability on three different continents.
Which of the following factors is MOST likely to influence communication methods across the project?
Answers
Explanations
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A. B. C. D.B.
C. Time zones and language barriers are the most likely factors to influence communication methods across the project.
Implementing a 24/7 solution for a service desk across three different continents requires effective communication to ensure the success of the project. The project team members will need to communicate with each other, with stakeholders, and with vendors across different time zones and language barriers.
Time zones can create challenges for scheduling meetings and communicating in real-time. For example, a project team member in Asia may be working when another team member in the US is sleeping, making it difficult to coordinate schedules. Effective communication methods will need to take into account the different time zones and plan for overlapping work hours.
Language barriers can also create challenges for effective communication. The project team members may speak different languages, and even if they all speak a common language, they may have different levels of proficiency. Effective communication methods will need to take into account these language barriers and plan for translation and interpretation services, if necessary.
Personal preferences and message content (A) can influence communication methods to some extent, but they are less likely to be the most significant factor in this scenario. Level of message/report detail and confidentiality constraints (B) and technological and criticality factors (D) can also influence communication methods, but they are not as directly related to the challenges of communicating across different continents and time zones.
