Queues can be made up of the following.
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A. B. C. D. E.ABC.
Sure, I'd be happy to provide a detailed explanation of queues and their composition in Salesforce Lightning Experience.
In Salesforce Lightning Experience, a queue is a container that holds cases, leads, or custom objects waiting to be processed by members of a support team. Queues can be created for different types of objects and can be comprised of a combination of users, public groups, roles, profiles, and external chatter users.
Here is a breakdown of each type of entity that can be included in a queue:
A. Users - Queues can include individual users who are responsible for processing cases or other objects that are assigned to the queue. These users can be internal to the organization or external if your company is set up for external sharing.
B. Public Groups - Public groups are collections of individual users, other public groups, or roles. Adding a public group to a queue is a convenient way to assign cases or other objects to a larger set of people, such as a team or department.
C. Roles - Roles are a way to define the hierarchical structure of your organization. Adding a role to a queue ensures that all users within that role can access the queue's items.
D. Profiles - Profiles define a set of permissions and settings that determine what users can see and do in Salesforce. Adding a profile to a queue ensures that all users with that profile can access the queue's items.
E. External Chatter Users - External Chatter users are users who are not part of your organization but have been granted access to your Salesforce org through a Chatter group. Adding an external chatter user to a queue allows them to process cases or other objects assigned to that queue.
In summary, queues in Salesforce Lightning Experience can be made up of a combination of users, public groups, roles, profiles, and external chatter users. This flexibility allows organizations to assign work to the appropriate teams and individuals, streamline processes, and improve overall efficiency.