Remove Cash Receipt from Posted Sales Transaction | Microsoft Dynamics 365 Business Central Functional Consultant Exam MB-800

Remove Cash Receipt from Posted Sales Transaction

Question

Two cash receipts were applied to a posted sales transaction.

The first receipt was applied in error.

You need to remove the first cash receipt from the posted sales transaction.

Which set of steps should you perform?

Answers

Explanations

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A. B. C. D.

A.

https://docs.microsoft.com/en-us/learn/modules/enter-payments-dynamics-365-business-central/3-unapply

The correct answer is C: Navigate to Reverse Transaction from the relevant customer ledger entry. Reverse the second payment. Reverse the first payment. Apply the second payment to the customer ledger entry.

Here are the detailed steps to remove the first cash receipt from the posted sales transaction:

  1. Navigate to the customer ledger entry that corresponds to the sales transaction in question. This can be done by searching for the customer and locating the entry that corresponds to the posted sales transaction.
  2. Once you have located the relevant customer ledger entry, navigate to the "Navigate" tab and select "Reverse Transaction."
  3. In the "Reverse Transaction" window, select the second cash receipt that was applied to the sales transaction and click "OK." This will reverse the second cash receipt and remove it from the sales transaction.
  4. Repeat step 3 for the first cash receipt that was applied to the sales transaction. This will remove the first cash receipt from the sales transaction.
  5. Once both cash receipts have been reversed, navigate back to the customer ledger entry and locate the "Applied Entries" tab.
  6. Apply the second cash receipt to the sales transaction by selecting it from the list of available entries and clicking "Apply Entries."

By following these steps, you will have successfully removed the first cash receipt from the posted sales transaction and applied the correct cash receipt to the transaction.