Technician's Next Steps
Question
A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow.
Which of the following should the technician do NEXT?
Answers
Explanations
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A. B. C. D.A.
When an outage occurs, the next step a technician should take is to report the incident to the proper teams or management for awareness. This ensures that the appropriate personnel are notified of the issue and can take the necessary steps to resolve it.
Option A, which involves identifying the issue and its impact to the business, is a critical step in the process, but it should be done after the incident has been reported to management. It's important to ensure that management is aware of the issue before investigating its impact on the business.
Option C, starting a root cause analysis and creating documentation, is also an important step, but it should be done after the incident has been reported and resolved. A root cause analysis can help prevent future incidents by identifying the underlying causes of the outage, but it's not the first priority in this situation.
Option D, creating an action plan and implementing the solution, is also an important step, but it should be done after the incident has been reported and the cause has been identified. The first priority is to report the incident to management so that they can take appropriate action.
Therefore, the best option is B, to report the incident to the proper teams or management for awareness. This ensures that the incident is addressed quickly and effectively, minimizing the impact on the business workflow.
