Actions for Correcting Text and Diagram Rendering Issues in Workspace ONE UEM Console
Question
Which two actions should be taken when the Workspace ONE UEM console is rendering text and diagrams incorrectly? (Choose two.)
Answers
Explanations
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A. B. C. D. E.AD.
When the Workspace ONE UEM console is rendering text and diagrams incorrectly, it can indicate an issue with the server or database. Here are the two actions that should be taken to resolve this issue:
A. Run lisreset.exe and check that the IIS service is running: The lisreset.exe tool resets the IIS server and clears the server-side cache, which can help to resolve rendering issues. IIS (Internet Information Services) is a web server that is required for the Workspace ONE UEM console to function properly. It is essential to check that IIS is running as expected, as it could be a reason for incorrect rendering. Therefore, running lisreset.exe and checking the status of the IIS service is an important step to resolve the rendering issue.
D. Check the Workspace ONE UEM DB version to match with the Console server: If the Workspace ONE UEM database version doesn't match with the console server, it can lead to rendering issues. Hence, it is important to check and confirm that the database version matches the console server. This can be done by checking the version of the console server and comparing it with the database version. If they don't match, an upgrade or migration may be required to bring them in line with each other.
B, C, and E are not appropriate actions to resolve the issue with incorrect text and diagrams rendering:
B. Ensure that the Workspace ONE Device Services server has a newer version than the console server: This action is not relevant to resolving the rendering issue. Ensuring that the Device Services server has a newer version than the console server is necessary to support new features and functionality, but it will not help to resolve rendering issues.
C. Reboot the Workspace ONE SQL server: Rebooting the SQL server could be useful in some scenarios, but it is not an appropriate action to resolve rendering issues.
E. Stop all Workspace ONE services except the AirWatch Diagnostic Service: Stopping all Workspace ONE services except the AirWatch Diagnostic Service will not help to resolve the rendering issue. Moreover, it may cause other issues as well.
