Determining IT's Ability to Meet New Sales Channel Needs

B.

To determine IT's ability to meet the retail enterprise's need of leveraging emerging technologies to create a new sales channel, the BEST approach would be to conduct a resource gap assessment.

A resource gap assessment would help identify any gaps in the IT resources required for implementing the new sales channel. This would include identifying the skills, knowledge, and experience required to work with emerging technologies. Once identified, steps can be taken to bridge the gap through training, recruitment, or outsourcing.

Defining business benefits realization metrics is a good approach, but it may not directly address the IT team's ability to meet the proposed schedule. It focuses more on measuring the success of the new sales channel after implementation.

Reviewing the resource management policy may not provide a clear picture of IT's ability to meet the proposed schedule. While it may help ensure that the IT team has the necessary resources to work on the project, it does not assess whether they have the skills and knowledge to work with emerging technologies.

Developing a target state enterprise architecture can help provide a long-term vision for the organization's IT infrastructure. However, it may not directly address the question of IT's ability to meet the proposed schedule. It focuses more on the overall IT strategy and may not be specific enough to address the challenges of working with emerging technologies.

Therefore, conducting a resource gap assessment is the BEST approach to determine IT's ability to meet the retail enterprise's need of leveraging emerging technologies to create a new sales channel for its customers.