Discussing Recommendations for Minor Control Deficiencies in a Third-Party Service Provider Database

A.

When an IS auditor reviews a database supported by a third-party service provider and finds minor control deficiencies, the first step is to discuss recommendations with the appropriate party to address these deficiencies.

Option A: Service provider support team manager: The service provider support team manager may not be the best person to discuss the deficiencies with as they may not have the authority or responsibility to address the control deficiencies. While they may be able to provide some insight, they may not be able to take action to address the issues.

Option B: Organization's service level manager: The organization's service level manager is responsible for ensuring that service levels are met, but may not have the necessary technical expertise to address the control deficiencies. While they may be able to provide input, they may not be able to take the necessary actions to address the issues.

Option C: Organization's chief information officer (CIO): The CIO is responsible for overseeing the organization's IT strategy and operations, and would likely have the necessary authority and responsibility to address the control deficiencies. The CIO would be a good choice to discuss recommendations with, as they would be able to take action to address the issues.

Option D: Service provider contract liaison: The service provider contract liaison may not have the necessary technical expertise to address the control deficiencies, and their role may be limited to managing the contractual relationship with the service provider. While they may be able to provide input, they may not be able to take the necessary actions to address the issues.

Therefore, the best option in this scenario would be to discuss recommendations with the organization's CIO, who would have the necessary authority and responsibility to address the control deficiencies.