A company purchased a SaaS CRM application.
The signed SLA meets year-round performance requirements.
Three months after deployment, customers start reporting a slow application response time.
System availability, connectivity, and proper functionality still meet the SLA.
Which of the following is MOST likely the reason for the poor response time?
Click on the arrows to vote for the correct answer
A. B. C. D.C.
Based on the information provided, the customers are reporting slow response time while the system availability, connectivity, and proper functionality still meet the Service Level Agreement (SLA) requirements. This indicates that the issue is related to the performance of the SaaS CRM application, and not related to any external factors like bandwidth restrictions or connectivity issues.
Therefore, option B can be ruled out as the reason for the poor response time. Similarly, option D is also unlikely to be the cause of the problem as inadequate documentation would not affect the performance of the application.
Option A suggests that incorrect business requirements are invalidating the testing results. While it is possible that incorrect requirements could lead to performance issues, it is not the most likely reason for the poor response time, especially since the SLA was signed and met initially.
This leaves option C as the most likely reason for the poor response time. The application version may be causing compatibility issues with the company's environment or other systems in use, leading to the slow response time. It is not uncommon for software updates or changes to cause unexpected performance issues, and compatibility issues can be particularly challenging to diagnose and resolve.
To confirm whether option C is the correct answer, further investigation would be required, such as reviewing system logs, analyzing application performance metrics, and potentially engaging the vendor for support.