Gain Feedback on Sales Cloud Implementation
Question
Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation.
What should the Consultant recommend?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.A
The recommended answer in this scenario would be option A: Complete a post-mortem.
A post-mortem is a common practice in project management and implementation processes. It involves conducting a comprehensive review and analysis of the completed project or implementation to assess its success, identify areas of improvement, and gather feedback from stakeholders.
In this case, Cloud Kicks has recently completed a Sales Cloud implementation and wants to gain feedback on the implementation. By recommending a post-mortem, the consultant suggests that Cloud Kicks should conduct a thorough review of the implementation process to evaluate its effectiveness and identify any areas that need improvement.
Here's a detailed explanation of why the other options are not the most appropriate choices in this scenario:
B. Sign off on the Statement of Work: Signing off on the Statement of Work (SOW) typically occurs before the project or implementation begins. It is a contractual document that outlines the scope, objectives, deliverables, and timelines of the project. Since the implementation has already been completed, signing off on the SOW is not relevant at this stage.
C. Upgrade to the latest Salesforce release: While keeping the Salesforce instance up to date is important for accessing new features, bug fixes, and security updates, it is not directly related to gaining feedback on the implementation. Upgrading to the latest release is more of a general maintenance recommendation rather than a specific step to gather feedback.
D. Undergo training: Undergoing training could be beneficial for improving knowledge and skills related to Salesforce, but it is not specifically focused on gaining feedback on the implementation. Training may be more suitable before or during the implementation process rather than afterward when the goal is to assess the effectiveness of the implementation and gather feedback.
In summary, the most appropriate recommendation in this scenario is to complete a post-mortem, which allows Cloud Kicks to conduct a comprehensive review and gather feedback on the Sales Cloud implementation.
