Universal Containers has implemented Salesforce for all of its sales associates. All sales associates are required to select the win or loss status on every dosed Opportunity. Managers like to measure the win ratio for all of the sales associates.
How should a consultant meet the requirement?
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A. B. C. D.B
To meet the requirement of measuring the win ratio for all sales associates in Universal Containers, the most suitable option is B. Build a custom report on Opportunity with custom summary formulas to show the win/loss ratio.
Here's a detailed explanation:
Option A: Create a custom formula field on Opportunity to capture the win ratio for Opportunities. This option is not ideal because a custom formula field calculates a value based on other fields within the same record. It cannot perform calculations or aggregations across multiple records. Therefore, it is not possible to calculate the win ratio for all sales associates using a custom formula field.
Option B: Build a custom report on Opportunity with custom summary formulas to show win/loss ratio. This is the recommended option. Salesforce's reporting functionality allows you to create custom reports that provide valuable insights and metrics. By building a custom report on Opportunities, you can utilize custom summary formulas to calculate and display the win/loss ratio. You can define a summary formula to calculate the number of won Opportunities and another summary formula to calculate the total number of Opportunities. By dividing the number of won Opportunities by the total number of Opportunities, you can determine the win ratio. This report can be shared with managers, allowing them to monitor the win ratio for each sales associate.
Option C: Ensure that all managers have access to the standard Win/Loss report. Salesforce provides a standard Win/Loss report that displays Opportunities grouped by their win or loss status. While this report can provide insights into individual Opportunities, it does not calculate the win ratio for all sales associates. Therefore, it does not fully meet the requirement of measuring the win ratio for each sales associate.
Option D: Build a custom Lightning component to show the win ratio based on won Opportunities. This option involves creating a custom Lightning component, which is a more complex and time-consuming solution. While it is technically possible to build a custom Lightning component to calculate and display the win ratio based on won Opportunities, it is not the most efficient approach. Salesforce's reporting functionality is specifically designed for generating reports and analyzing data, making it the more appropriate choice for this requirement.
In summary, Option B is the most suitable approach. By building a custom report on Opportunity with custom summary formulas, you can calculate and display the win/loss ratio for all sales associates, providing managers with the necessary insights to measure performance.