Sales Cloud Deployment Factors

BDE

To help ensure adoption of the new Sales Cloud implementation, Universal Containers should consider the following three deployment factors:

1. Management communications (Option B): Effective communication from management is crucial for driving user adoption. Managers should clearly communicate the benefits and goals of the Sales Cloud implementation to the sales team. They should emphasize how the new system will improve their daily tasks, increase productivity, and help achieve sales targets. Regular updates, emails, meetings, and presentations from management can create awareness and generate enthusiasm among the sales reps, leading to higher adoption rates.

2. Type of training delivered (Option D): Providing comprehensive and tailored training is essential to enable users to understand and effectively use the Sales Cloud. Training should cover various aspects of the system, including navigation, data entry, reporting, and automation features. The training should be delivered in a format that suits different learning styles, such as instructor-led sessions, online modules, or interactive workshops. Hands-on exercises and real-life scenarios can help sales reps grasp the practical applications of the Sales Cloud. By investing in thorough training, Universal Containers can equip its global user base with the knowledge and confidence to embrace the new system.

3. Training in local language (Option E): Universal Containers has a global user base, implying that there may be language barriers among the sales reps. Providing training in the local language of each region can significantly enhance user adoption. Sales reps are more likely to engage with and understand the Sales Cloud if the training materials, documentation, and user interface are available in their native language. This approach reduces confusion and boosts confidence, ensuring that users can effectively navigate and utilize the system. Localized training demonstrates Universal Containers' commitment to supporting its global workforce, fostering a positive attitude towards the Sales Cloud implementation.

The other options listed are not directly related to user adoption:

• Maintenance release schedule (Option A): While a predictable and well-communicated maintenance release schedule is important for system stability and updates, it does not directly impact user adoption. This factor is more relevant to the IT team responsible for managing and maintaining the Sales Cloud.

• Sales rep quota targets (Option C): While sales rep quota targets are crucial for driving performance and revenue, they are not specific to the adoption of the Sales Cloud. Quota targets may be influenced by the implementation, but they are not a deployment factor that directly ensures adoption. Quota targets are typically managed by sales management and can be adjusted independently of the Sales Cloud implementation.

Therefore, the three Sales Cloud deployment factors that should be considered to help ensure adoption are management communications, the type of training delivered, and training in the local language (Options B, D, and E).