A sales user has entered his org login password incorrectly several times which caused his account to be blocked.
How would Salesforce Admin resolve this issue?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: B
Users can be locked out of their org when they enter incorrect login credentials too many times.
Unlock users to restore their access.
The Password login attempts will be automatically reset after unlocking the account for the first time after the Account lock has been released.
Henceforth, it will be counted as new.
Option A is incorrect because resetting the user password does not unlock its user record.
Option C is incorrect.
We contact Salesforce only for support tickets.
Only Salesforce Admins have the power to unlock the user.
Option D is incorrect because the user doesn't have the ability to reset the password since his user record is locked.
Reference:
As a Salesforce Administrator, if a sales user has entered their login password incorrectly several times, causing their account to be locked, you can resolve the issue in the following ways:
Option A: Reset the user password through the user record
Option B: Click unlock on the user record
Option C: Contact Salesforce to unlock his record
Option D: Contact the user to reset his password
In summary, as a Salesforce Administrator, you can reset the user password, unlock the user account, contact Salesforce support, or ask the user to reset their password to resolve the issue of a locked user account due to incorrect login attempts. The choice of which option to use depends on your organization's policies and the severity of the issue.