Troubleshooting Salesforce Account Block Issue

Resolving Salesforce Account Block Issue

Question

A sales user has entered his org login password incorrectly several times which caused his account to be blocked.

How would Salesforce Admin resolve this issue?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

Correct Answer: B

Users can be locked out of their org when they enter incorrect login credentials too many times.

Unlock users to restore their access.

The Password login attempts will be automatically reset after unlocking the account for the first time after the Account lock has been released.

Henceforth, it will be counted as new.

Option A is incorrect because resetting the user password does not unlock its user record.

Option C is incorrect.

We contact Salesforce only for support tickets.

Only Salesforce Admins have the power to unlock the user.

Option D is incorrect because the user doesn't have the ability to reset the password since his user record is locked.

Reference:

As a Salesforce Administrator, if a sales user has entered their login password incorrectly several times, causing their account to be locked, you can resolve the issue in the following ways:

Option A: Reset the user password through the user record

  1. Go to the User record of the locked user.
  2. Click on the "Reset Password" button.
  3. You will receive a prompt to enter a new password for the user.
  4. Set a new password and click on the "Save" button.
  5. Notify the user of their new password and ask them to log in.

Option B: Click unlock on the user record

  1. Go to the User record of the locked user.
  2. Click on the "Unlock User" button.
  3. The user account will now be unlocked.
  4. Notify the user that their account has been unlocked, and they can now log in.

Option C: Contact Salesforce to unlock his record

  1. Contact Salesforce Support and provide them with the details of the user and the issue.
  2. Salesforce support will verify the account and unlock the user's account.
  3. Notify the user that their account has been unlocked and they can now log in.

Option D: Contact the user to reset his password

  1. Contact the user and ask them to reset their password by clicking on the "Forgot Password" link on the login page.
  2. The user will receive an email with a link to reset their password.
  3. The user can click on the link and follow the prompts to reset their password.
  4. Once the user has reset their password, they can log in.

In summary, as a Salesforce Administrator, you can reset the user password, unlock the user account, contact Salesforce support, or ask the user to reset their password to resolve the issue of a locked user account due to incorrect login attempts. The choice of which option to use depends on your organization's policies and the severity of the issue.