Troubleshooting Salesforce Workflow Issues
Question
Universal Container Salesforce Manager asked his salesforce admin to check why one of the workflows doesn't seem to trigger even though records meet the criteria.
Which tool will help salesforce admin troubleshoot this issue?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: D
Option A is incorrect because through setup you have different functions to choose from and its not specific to troubleshooting one area.
It contains all administrator, build and customization setup, etc.
Option B is incorrect because Setup Audit Trail tracks the recent setup changes that you and other admins have made to your org
Option C is incorrect because a flow is an application inside salesforce that automates a business process by collecting data and performing operations in your org or an external system.
The tool that will help the Salesforce Admin troubleshoot the issue of a workflow not triggering even though records meet the criteria is the Debug Log (Option D).
Debug Log is a tool in Salesforce that helps to diagnose and troubleshoot issues related to Apex, Visualforce, and other features. It records details about every transaction that occurs in the organization, including information about workflows, triggers, and other automation.
To troubleshoot the workflow issue, the Salesforce Admin can enable the Debug Log for the user who is experiencing the problem. The Debug Log will then capture information about the workflow, including any errors that might be preventing it from triggering.
To enable Debug Log for a user, the Admin can follow these steps:
- Go to Setup.
- Under Monitoring, click on Debug Logs.
- Click on New.
- Select the user for whom the Debug Log needs to be enabled.
- Set the Debug Level to "Workflow" or "Apex Debug" as per the requirement.
- Set the log expiration as per the requirement.
- Click on Save.
Once the Debug Log is enabled, the Salesforce Admin can replicate the issue and then check the Debug Log to identify any errors or issues that might be preventing the workflow from triggering.
In summary, the Debug Log is a powerful tool in Salesforce that can help diagnose and troubleshoot issues related to workflows, triggers, and other automation. By enabling Debug Log for the user experiencing the problem, the Salesforce Admin can capture information about the issue and identify any errors that need to be addressed.
