Salesforce Certified Advanced Administrator Exam: Accessing Accounts and Cases

Accessing Accounts and Cases

Question

A company has set the organization wide defaults for all objects to private.

Which profile setting would allow a user to access all of the accounts within the organization and ONLY the cases they own?

Answers

Explanations

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A. B. C. D.

D.

In this scenario, the organization wide defaults are set to private for all objects, which means that by default, users can only access the records they own, have been shared with them, or are part of a group they belong to.

To give a user access to all accounts within the organization and only the cases they own, we need to modify the profile settings for that user.

Option A, "Public for Accounts," would make all accounts accessible to all users, which is not what we want.

Option B, "Modify All Data," would give the user full access to all records, including accounts and cases owned by other users, which is also not what we want.

Option C, "Read for Accounts," would give the user read-only access to all accounts, which is not sufficient for our requirements.

Therefore, the correct answer is option D, "View All for Accounts." This profile setting allows the user to view all accounts within the organization while still limiting access to cases they own. This setting gives the user access to view all records, regardless of ownership, for a specific object.

In summary, to provide a user with access to all accounts within the organization and only the cases they own, we need to set the profile setting to "View All for Accounts."