Universal Containers wants to implement Einstein Activity Capture (EAC).
Which two options should the consultant consider when designing the solution? (Choose two.)
Click on the arrows to vote for the correct answer
A. B. C. D.BD
When designing a solution for implementing Einstein Activity Capture (EAC) in Universal Containers, the consultant should consider the following two options:
EAC supports emails, events, and contacts: This option (D) is correct because EAC provides synchronization and tracking capabilities for emails, events, and contacts. It allows users to seamlessly capture and sync their email interactions, calendar events, and contact information within Salesforce. This ensures that relevant activity data is consolidated and easily accessible for sales and service teams, enabling them to have a comprehensive view of customer interactions.
EAC adds events to the activity timeline for custom objects: This option (B) is correct because EAC not only supports standard objects like contacts and leads but also allows the addition of events to the activity timeline for custom objects. This means that activities related to custom objects, such as opportunities or cases, can be captured and displayed in the activity timeline for a holistic view of customer engagement.
Now let's review the incorrect options:
Option A (EAC events are unable to be synced with contacts and leads) is incorrect because EAC does support synchronization with contacts and leads. In fact, one of the primary purposes of EAC is to capture and sync activity data related to contacts and leads.
Option C (EAC is a two-way sync for events and contacts) is incorrect because EAC provides a one-way sync for events and contacts. It captures events and contact information from external sources (such as email servers and calendars) and brings them into Salesforce. However, any updates made to these activities or contact records within Salesforce are not synced back to the external sources.
In summary, the two correct options for designing a solution to implement EAC in Universal Containers are: