Gain Insight into Usage and Data Quality
Question
Northern Trail Outfitters launched Salesforce for its EMEA subsidiary three months ago and wants to gain insight into usage and data quality.
Which two options should a consultant recommend to meet this requirement? (Choose two.)
Answers
Explanations
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A. B. C. D.BD
To meet the requirement of gaining insight into usage and data quality for Northern Trail Outfitters' EMEA subsidiary in Salesforce, the consultant should recommend the following two options:
B. Install the Salesforce Adoption Dashboard from the AppExchange: Installing the Salesforce Adoption Dashboard from the AppExchange is a suitable option to gain insight into the usage of Salesforce. This dashboard provides pre-built reports and visualizations that help track user adoption, such as the number of logins, activities, and record updates. It enables the organization to analyze user engagement and identify areas that require improvement. By monitoring these metrics, the company can assess the level of adoption and make informed decisions to increase user engagement and data quality.
C. Create a custom report of active users by role and set up a weekly report subscription: Creating a custom report of active users by role allows Northern Trail Outfitters to monitor user engagement and identify any patterns or discrepancies. The report can include information such as the number of logins, activities performed, and data entered. By tracking active users, the organization can determine if specific roles or departments require additional training or support. Setting up a weekly report subscription ensures that key stakeholders receive regular updates and can monitor the progress and adoption of Salesforce in the EMEA subsidiary.
Option A, downloading and analyzing the Setup Audit Trail to determine the number of new records per day, may provide information on data activity within Salesforce but does not directly address the requirement of gaining insight into usage and data quality.
Option D, creating a custom report type using Account > Duplicate Record Set to identify potential duplicates, focuses on data quality but does not address the aspect of gaining insight into usage.
Therefore, options B and C are the most suitable recommendations for meeting the requirement of gaining insight into usage and data quality for Northern Trail Outfitters' EMEA subsidiary in Salesforce.
