Ideas can be used in the self service portal.
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A. B.B.
Explanation/Reference: Only customer and partner portals can use ideas.
Ideas can be used in the self-service portal, so the answer is A, True.
Salesforce Ideas is a feature that allows users to submit and vote on ideas for improvement to an organization's products or services. The self-service portal is a customer-facing portal that allows users to access information, submit cases, and collaborate with support agents.
By enabling Ideas in the self-service portal, organizations can provide customers with a platform to share their ideas for improving products or services, and other customers can vote on these ideas to show their support. This can help organizations to better understand their customers' needs and priorities, and to identify opportunities for improvement.
Enabling Ideas in the self-service portal involves creating a custom Ideas tab and setting up the necessary sharing settings and permissions. Once enabled, customers can submit new ideas, view and vote on existing ideas, and receive updates on the status of their ideas.
In summary, Ideas can be a powerful tool for gathering feedback and improving customer satisfaction, and enabling Ideas in the self-service portal can provide customers with a convenient and collaborative platform to share their ideas.