You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:
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A. B.B.
The answer to the question is A, True.
In Salesforce, the case escalation process allows you to escalate a case to the next level of support when the specified criteria are met. When a case is escalated, you can set up an email notification to notify the assigned user or a queue that the case has been escalated. However, in order to receive this email notification, the user must have a Salesforce user account and be logged into the system.
Therefore, it is important for users to have a Salesforce account and be logged in to receive email notifications from the case escalation process. Without a user account, they will not be able to receive any notifications and may miss important updates or actions that need to be taken on the case.
In conclusion, it is essential to have a Salesforce user account and be logged in to receive email notifications from the case escalation process in Salesforce.