Solution Manager Profile | Salesforce ADX-201 Exam Answers

Define the Solution Manager Profile

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Question

FILL BLANK - Define the Solution Manager Profile.

Explanations

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Standard user perm + can manager solutions & solution categories.

In Salesforce Lightning Experience, the Solution Manager Profile is a standard user profile that is designed to provide users with access to the Solution Management feature.

The Solution Management feature allows users to create and manage solutions that can be used to resolve customer issues or provide answers to commonly asked questions. The Solution Manager Profile gives users access to specific objects and fields that are required to create, edit, and manage solutions.

Users with the Solution Manager Profile can also perform the following actions:

  1. Create and manage solution categories
  2. Assign solutions to specific categories
  3. Set up article types and publish solutions as knowledge articles
  4. Manage article translations
  5. Create and manage article versioning
  6. Create and manage article feedback
  7. Analyze article usage metrics

In summary, the Solution Manager Profile is a user profile that provides access to the Solution Management feature in Salesforce Lightning Experience, enabling users to create and manage solutions that can be used to resolve customer issues or provide answers to commonly asked questions.