A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version.
The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive.
The technician runs a full hardware diagnostic, and all systems pass.
The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly.
Which of the following should the technician attempt that will MOST likely resolve the performance issue?
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A. B. C. D.C.
In this scenario, the technician has already confirmed that all hardware devices, including the hard drive, have passed a full diagnostic test. The symptoms reported by the user suggest a possible issue with the hard drive, but since the diagnostic test did not identify any problems, it is likely that the issue is related to the software side of the system.
The message "This device is working properly" in Device Manager does not necessarily guarantee that the device is working optimally. It simply indicates that the device driver is installed and the device is communicating with the operating system. Therefore, the issue could still be related to the hard drive driver.
Out of the given options, the MOST likely solution that can potentially resolve the performance issue is to update the SATA controller driver from the manufacturer's website. This is because the standard AHCI 1.0 serial ATA controller indicates that the driver is the default Microsoft driver. The manufacturer's driver may provide better performance and compatibility with the system.
Rolling back the OS upgrade (option A) may temporarily solve the issue, but it is not a permanent solution. It may also lead to other security or compatibility issues in the long run.
Resetting the PC to its factory conditions and performing the OS upgrade again (option B) may also help resolve the issue, but it is a time-consuming process and may result in data loss if not backed up properly.
Performing a full backup and replacing the hard drive (option D) is an extreme solution and should only be considered as a last resort if all other options fail. It is also a costly solution that may not be necessary if the issue is related to the software side of the system.
In summary, updating the SATA controller driver from the manufacturer's website is the best and most likely solution to resolve the performance issue.