You are a help desk representative for an organization using Dynamics 365 Customer Service.
Users need to search within the system for similar cases.
None of the out-of-the-box settings have been changed.
You need to determine which search features are available for use by default.
Which two search features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Click on the arrows to vote for the correct answer
A. B. C. D.AB.
https://docs.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization https://docs.microsoft.com/en-us/powerapps/user/searchAs a help desk representative for an organization using Dynamics 365 Customer Service, you need to understand the search capabilities available in the system to help users find similar cases. By default, Dynamics 365 Customer Service offers four search features: Quick Find, Advanced Find, Full-text Quick Find, and Relevance Search.
Quick Find: This is the most commonly used search feature in Dynamics 365 Customer Service. Quick Find allows users to search for records across multiple entities, including cases, accounts, contacts, and leads. Users can search for specific text or values in any field that is searchable in the entity. Quick Find is available in the top navigation bar of the system, and users can simply type their search criteria and click the magnifying glass icon to start the search.
Advanced Find: This search feature allows users to perform more complex searches by specifying multiple search criteria and using operators like "AND," "OR," and "NOT." With Advanced Find, users can also search across multiple entities and can even save their search queries for later use.
Full-text Quick Find: This search feature is similar to Quick Find but allows users to search for records based on the content of the record's text fields. Full-text Quick Find uses the SQL Server Full-Text Search engine to search across multiple entities, and it supports features like stemming, noise words, and thesaurus searches.
Relevance Search: This search feature provides more advanced search capabilities than Quick Find and Full-text Quick Find. Relevance Search uses machine learning algorithms to provide more accurate and relevant search results. It supports multiple entities and allows users to search for records based on multiple search terms, phrases, and operators.
In summary, the two search features that are available by default in Dynamics 365 Customer Service are Quick Find and Advanced Find. Full-text Quick Find and Relevance Search are also available, but they may require additional configuration and setup.