Self Service Portal vs Customer Portal: Explained

B.

No, the Self Service Portal and Customer Portal are not the same technology. Although they share some similarities, they have some differences that make them distinct from each other.

The Self Service Portal and Customer Portal are both web-based portals that provide customers with access to information and resources. However, the Self Service Portal is designed for internal use by employees, partners, or vendors, while the Customer Portal is designed for external use by customers.

The Self Service Portal is typically used for managing cases, support requests, and other service-related activities. It provides a self-service platform that enables employees, partners, or vendors to access information, submit and track support requests, and collaborate with others within the organization.

On the other hand, the Customer Portal is designed to provide customers with self-service options for managing their accounts, accessing support resources, and finding answers to their questions. It enables customers to access information, submit and track support requests, and collaborate with other customers or support personnel.

Another key difference between the two portals is that the Self Service Portal is typically built using Salesforce's Community Cloud, while the Customer Portal is built using Salesforce's Customer Portal technology.

In summary, the Self Service Portal and Customer Portal are not the same technology, and they are designed for different use cases. The Self Service Portal is for internal use by employees, partners, or vendors, while the Customer Portal is for external use by customers.