Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application.
Which method should the Consultant recommend to determine these users?
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A. B. C. D.B
To determine users who are not yet using the new application after completing the initial Sales Cloud Go-Live, the Consultant should recommend the method of using the Lightning Usage app (Option A).
Here's a detailed explanation of why Option A is the recommended method:
A. Use the Lightning Usage app: The Lightning Usage app is a Salesforce feature that provides insights and analytics on user adoption and engagement with Lightning Experience. It allows organizations to track user activity and usage metrics within the Sales Cloud. By using the Lightning Usage app, Cloud Kicks can gain valuable information about which users have not yet started using the new application.
The Lightning Usage app can provide data such as the number of logins, average session duration, most frequently used features, and more. By analyzing this data, the Consultant can identify users who have not logged in or have low engagement with the Sales Cloud. This information helps Cloud Kicks to target those users specifically and provide them with the necessary training or support to encourage adoption.
B. Run a report on Users Never Logged In: Running a report on users who have never logged in (Option B) can be a useful method for identifying users who haven't accessed the new application at all. However, it may not capture users who have logged in but have low engagement. Additionally, this method would only provide information on whether a user has ever logged in, without insights into usage patterns or engagement levels.
C. Run a Mobile Login report: Running a Mobile Login report (Option C) can provide insights into users who have accessed the Sales Cloud through mobile devices. While this information is valuable, it may not capture users who have logged in using other platforms (such as desktop or web) but have not engaged with the application. This method alone may not provide a comprehensive view of user adoption.
D. Track logins in a spreadsheet: Tracking logins in a spreadsheet (Option D) can be a manual and time-consuming approach. It may require someone to regularly monitor and record user logins, making it less efficient and prone to errors. It also lacks the robustness and analytics capabilities provided by automated Salesforce features like the Lightning Usage app.
In conclusion, the recommended method for Cloud Kicks to determine users who are not yet using the new Sales Cloud application is to use the Lightning Usage app (Option A). This app provides comprehensive analytics and insights into user adoption and engagement, allowing Cloud Kicks to identify users who require additional attention and support for application adoption.