Troubleshooting Guide for Installing Firmware on a Server

A technician is attempting to update a server's firmware.

After inserting the media for the firmware and restarting the server, the machine starts normally into the OS.

Which of the following should the technician do NEXT to install the firmware?

A.

Press F8 to enter safe mode

B.

Boot from the media

C.

Enable HIDS on the server

D.

Log in with an administrative account.

B.

The correct answer to this question is B. Boot from the media.

When updating firmware on a server, the process often requires booting from a specific media, such as a CD or USB drive, which contains the firmware update file. In this scenario, the technician has already inserted the media, but the server booted into the operating system rather than the firmware update process.

To continue with the firmware update, the technician should restart the server and enter the system BIOS or UEFI settings to change the boot order, ensuring that the server boots from the media containing the firmware update file.

Once the server has booted from the media, the technician should follow the instructions provided by the firmware update tool to install the update. This may involve running a setup program, copying files to the server, or other similar steps.

Option A, pressing F8 to enter safe mode, is not necessary or relevant to the firmware update process.

Option C, enabling HIDS (Host-based Intrusion Detection System) on the server, is unrelated to the firmware update process and would not help to install the firmware update.

Option D, logging in with an administrative account, is also not necessary or relevant to the firmware update process, as the update is typically installed outside of the operating system. However, if the firmware update requires administrative privileges, the technician may need to log in as an administrative user when prompted during the firmware update process.