Which of the following are part of the Service Cloud offering?
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A. B. C. D. E.BC.
Service Cloud is a Salesforce platform that provides customer service and support solutions to businesses. It is a comprehensive customer service solution that streamlines the communication between the customer and the business.
Out of the options listed, the following are part of the Service Cloud offering:
B. Knowledge: Knowledge is a powerful tool that provides a centralized repository of information that can be accessed by agents, customers, and partners. This information can include articles, FAQs, and other documentation that can be used to resolve customer issues quickly and efficiently.
C. Entitlements: Entitlements are a set of features that enable businesses to provide their customers with specific levels of support, based on their entitlements. For example, a customer who has purchased a premium support package might be entitled to faster response times, more frequent updates, and higher levels of support than a customer who has purchased a basic support package.
E. Quotes: Quotes are an essential part of the sales process that allows sales reps to provide customers with pricing and product information. With Service Cloud, Quotes can be generated quickly and easily, ensuring that customers receive accurate and up-to-date information about the products and services they are interested in.
Therefore, the correct answer to the question is B. Knowledge, C. Entitlements, and E. Quotes. Opportunities and Campaigns are part of the Sales Cloud offering and are not part of the Service Cloud.