Service Portal User Case Closure with Suggested Solutions

A.

The statement "A service portal user may close their cases using Suggested Solutions in the self-service portal" is true.

In Salesforce, a self-service portal is a portal that allows customers, partners, or other external users to access certain data and functionalities of the organization. Among the features that a self-service portal can offer is the ability for users to create and manage their own support cases.

One of the features of Salesforce's self-service portal is Suggested Solutions. This is a feature that suggests potential solutions to the user's issue based on keywords in the description of the case. Suggested Solutions can help the user find a solution to their issue faster and without the need for a support agent.

If a suggested solution resolves the user's issue, they can choose to close the case themselves. To do this, the user can click on the "Mark as Solved" button in the self-service portal. This will update the case status to "Closed" and notify the support team.

In summary, the statement "A service portal user may close their cases using Suggested Solutions in the self-service portal" is true. Suggested Solutions is a feature of the self-service portal that suggests potential solutions to the user's issue, and if a solution is found, the user can mark the case as solved and close it themselves.