Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?
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A. B. C. D. E.C.
The feature in Salesforce.com that combines a list view and related records into one screen with different frames so that users have all the information they need is called the "Console."
The Console is a workspace that allows users to interact with Salesforce.com records, such as accounts, contacts, cases, and leads, all in one place. The Console provides a consolidated view of all relevant records, so that users can quickly and easily find the information they need.
The Console provides a variety of features, including tabs, subtabs, highlights panels, related lists, and custom components. Tabs are used to display records and related information, while subtabs are used to further organize and display related records. Highlight panels allow users to quickly view key information about a record, while related lists provide access to related records. Custom components can be added to the Console to provide additional functionality, such as chat or telephony integration.
The Console is particularly useful for sales and service teams, who need to quickly access and update information about customers and cases. With the Console, users can easily switch between records, view related information, and take action on records, all without leaving the workspace. This can improve productivity and efficiency, and ultimately lead to better customer experiences.