You can only use standard fields when generating email and mail merge documents for leads or contacts.
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A. B.A.
The statement "You can only use standard fields when generating email and mail merge documents for leads or contacts" is false.
In Salesforce, both standard and custom fields can be used when generating email and mail merge documents for leads or contacts. Standard fields are the pre-defined fields that are included in Salesforce by default, such as First Name, Last Name, Email, and Phone. Custom fields, on the other hand, are created by administrators to capture additional information that is specific to their organization's needs.
When generating an email or mail merge document, administrators have the option to select the fields that they want to include in the document. This includes both standard and custom fields. By default, Salesforce includes some of the most commonly used standard fields, but administrators can also choose to include any custom fields that they have created.
In summary, both standard and custom fields can be used when generating email and mail merge documents for leads or contacts in Salesforce. The statement that only standard fields can be used is false.