Which of the following is NOT a Standard Salesforce.com Functionality?
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A. B. C. D.A.
The correct answer is D. Web to case is NOT a Standard Salesforce.com Functionality.
Here's a brief explanation of each of the functionalities mentioned in the question:
A. Email to Lead: This is a standard Salesforce functionality that allows you to create leads directly from emails. You can set up an email service address in Salesforce, and any emails sent to that address will automatically create new leads in Salesforce.
B. Email to Case: This is another standard Salesforce functionality that allows you to create cases directly from emails. You can set up an email service address in Salesforce, and any emails sent to that address will automatically create new cases in Salesforce.
C. Web to Lead: This is a standard Salesforce functionality that allows you to create leads directly from web forms. You can create a web form in Salesforce and embed it on your website, and any submissions to that form will automatically create new leads in Salesforce.
D. Web to Case: This functionality is NOT a standard Salesforce functionality. However, you can create custom web-to-case forms using Salesforce's Web-to-Case API. With a custom web-to-case form, you can allow customers to submit support requests directly from your website, and those requests will automatically create new cases in Salesforce.
So, the correct answer is D. Web to Case.