While creating a Support Case and describing the issue, which of the below problem types would you select for ‘momentary problems'?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: B.
Option A is incorrect.
Intermittent problems occur randomly without a regular failure pattern.
Option B is correct.
For momentary problems, the appropriate problem type is Transient.
Option C is incorrect.
Consistent problems are problems that fail completely.
Option D is incorrect.
Recurring is an invalid problem type.
https://cloud.google.com/support/docs/best-practice#problem_typeWhen creating a support case and describing an issue, it is essential to categorize the problem accurately to ensure that the support team understands the issue and can address it efficiently.
Regarding momentary problems, the appropriate problem type to select would be "transient."
Transient problems are those that occur for a short time and then disappear without any action taken. These problems are temporary and are not likely to happen again. For instance, if a user encounters a brief interruption in service or a temporary error message, it could be categorized as a transient problem.
In contrast, intermittent problems occur repeatedly but sporadically, while recurring problems happen repeatedly at regular intervals. Consistent problems, on the other hand, happen continuously and are ongoing issues.
Therefore, in the context of momentary problems, transient is the correct problem type to select.