AWS Support Plans

Answer: C and E.

Option A is INCORRECT because 24*7 technical support via phone, email, and chat access to Cloud Support Engineers is not available in Basic Plan.

Option B is INCORRECT because 24*7 technical support via phone, email, and chat access to Cloud Support Engineers is not available in the Developer Plan.

Option C is CORRECT.24*7 technical support via phone, email, and chat access to Cloud Support Engineers is available in Business Plan.

Option D is INCORRECT.

There is no Premium plan.

Option E is CORRECT.

24*7 technical support via phone, email, and chat access to Cloud Support Engineers is available in Enterprise Plan.

Reference:

https://aws.amazon.com/premiumsupport/plans/

The two AWS Support plans that offer 24x7 technical support via phone, email, and chat access to Cloud Support Engineers are:

D. Premium E. Enterprise.

Here's a detailed explanation of each AWS Support plan:

A. Basic: The Basic support plan is included with all AWS accounts for free. It provides 24/7 access to customer service, documentation, whitepapers, and support forums. However, it does not include technical support, and response times for non-technical inquiries can be up to 12 hours.

B. Developer: The Developer support plan is designed for developers and startups that are building and testing new applications. It includes technical support during business hours only (8am-6pm), with a response time of up to 12 hours. It also includes basic AWS Trusted Advisor checks.

C. Business: The Business support plan is designed for small and medium-sized businesses that are running production workloads on AWS. It includes 24/7 technical support with a response time of up to 1 hour for critical issues. It also includes AWS Trusted Advisor checks, and a dedicated Technical Account Manager (TAM).

D. Premium: The Premium support plan is designed for large enterprises that are running mission-critical workloads on AWS. It includes 24/7 technical support with a response time of up to 15 minutes for critical issues. It also includes AWS Trusted Advisor checks, a dedicated TAM, and infrastructure event management.

E. Enterprise: The Enterprise support plan is designed for large enterprises with complex IT environments that require a high level of technical support. It includes 24/7 technical support with a response time of up to 15 minutes for critical issues. It also includes AWS Trusted Advisor checks, a dedicated TAM, infrastructure event management, and support for custom applications.

In summary, the Premium and Enterprise support plans offer 24/7 technical support via phone, email, and chat access to Cloud Support Engineers, with a response time of up to 15 minutes for critical issues.