Which of the following support plans offer 24*7 technical support via phone, email, and chat access to Cloud Support Engineers? (Select TWO.)
Click on the arrows to vote for the correct answer
A. B. C. D. E.Answer: C and E.
Option A is INCORRECT because 24*7 technical support via phone, email, and chat access to Cloud Support Engineers is not available in Basic Plan.
Option B is INCORRECT because 24*7 technical support via phone, email, and chat access to Cloud Support Engineers is not available in the Developer Plan.
Option C is CORRECT.24*7 technical support via phone, email, and chat access to Cloud Support Engineers is available in Business Plan.
Option D is INCORRECT.
There is no Premium plan.
Option E is CORRECT.
24*7 technical support via phone, email, and chat access to Cloud Support Engineers is available in Enterprise Plan.
Reference:
https://aws.amazon.com/premiumsupport/plans/The two AWS Support plans that offer 24x7 technical support via phone, email, and chat access to Cloud Support Engineers are:
D. Premium E. Enterprise.
Here's a detailed explanation of each AWS Support plan:
A. Basic: The Basic support plan is included with all AWS accounts for free. It provides 24/7 access to customer service, documentation, whitepapers, and support forums. However, it does not include technical support, and response times for non-technical inquiries can be up to 12 hours.
B. Developer: The Developer support plan is designed for developers and startups that are building and testing new applications. It includes technical support during business hours only (8am-6pm), with a response time of up to 12 hours. It also includes basic AWS Trusted Advisor checks.
C. Business: The Business support plan is designed for small and medium-sized businesses that are running production workloads on AWS. It includes 24/7 technical support with a response time of up to 1 hour for critical issues. It also includes AWS Trusted Advisor checks, and a dedicated Technical Account Manager (TAM).
D. Premium: The Premium support plan is designed for large enterprises that are running mission-critical workloads on AWS. It includes 24/7 technical support with a response time of up to 15 minutes for critical issues. It also includes AWS Trusted Advisor checks, a dedicated TAM, and infrastructure event management.
E. Enterprise: The Enterprise support plan is designed for large enterprises with complex IT environments that require a high level of technical support. It includes 24/7 technical support with a response time of up to 15 minutes for critical issues. It also includes AWS Trusted Advisor checks, a dedicated TAM, infrastructure event management, and support for custom applications.
In summary, the Premium and Enterprise support plans offer 24/7 technical support via phone, email, and chat access to Cloud Support Engineers, with a response time of up to 15 minutes for critical issues.