AWS Support Plans for 24x7 Access to Cloud Support Engineers and Fast Response Time

Which AWS Support Plan to Choose for 24x7 Access and Fast Response Time

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Question

Your company is planning to pay for an AWS Support plan.

They have the following requirements as far as the support plan goes: 24x7 access to Cloud Support Engineers via email, chat & phone Response time of less than 15 minutes for any business-critical system faults Which of the following plans will suffice to keep in mind the above requirement?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

Answer - D.

As per the AWS document, there is no critical support available for Basic, Developer and Business plans.

Enterprise plan has critical support within 15 minutes.

The question mentions less than 15 minutes for critical faults.

Hence the correct answer is Enterprise.

For more information on the support plans, please refer to the following Link:

https://aws.amazon.com/premiumsupport/compare-plans/
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Based on the requirements mentioned in the question, the appropriate AWS Support plan that would meet the requirements is the Enterprise plan.

Let's take a closer look at the different support plans that AWS offers and the features included in each one:

  1. Basic Support Plan: This is the default support plan for all AWS customers, and it is available for free. It includes access to AWS Trusted Advisor, which provides recommendations to optimize costs, improve performance, and increase security. It also includes access to AWS Personal Health Dashboard, which provides alerts and notifications about the health of AWS services.

  2. Developer Support Plan: This plan is intended for developers and includes access to AWS Trusted Advisor, AWS Personal Health Dashboard, and basic 24x7 support via email. It also includes guidance on using AWS services and tools.

  3. Business Support Plan: This plan is intended for businesses and includes access to AWS Trusted Advisor, AWS Personal Health Dashboard, and 24x7 support via email, chat, and phone. It also includes a 1-hour response time for critical issues, as well as support for third-party applications.

  4. Enterprise Support Plan: This plan is intended for large enterprises and includes access to AWS Trusted Advisor, AWS Personal Health Dashboard, and 24x7 support via email, chat, and phone. It also includes a 15-minute response time for critical issues, a dedicated Technical Account Manager, and support for custom architectures and applications.

Based on the requirements mentioned in the question, the Enterprise Support Plan would be the most appropriate choice since it meets all the requirements:

  1. 24x7 access to Cloud Support Engineers via email, chat & phone: This requirement is met by all four plans.

  2. Response time of less than 15 minutes for any business-critical system faults: Only the Enterprise Support Plan offers a 15-minute response time for critical issues, which meets this requirement.

Therefore, the correct answer to the question is D. Enterprise.

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