AWS Support Plans: Choosing the Right Plan for 24x7 Access

Which AWS Support Plan Satisfies 24x7 Access Requirement?

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Question

Your company is planning to pay for an AWS Support plan.

They have the following requirements as far as the support plan goes: 24x7 access to Cloud Support Engineers via email, chat & phone Response time of less than 15 minutes for any business-critical system faults Which of the following plans will suffice to keep in mind the above requirement?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

Answer - D.

As per the AWS document, there is no critical support available for Basic, Developer and Business plans.

Enterprise plan has critical support within 15 minutes.

The question mentions less than 15 minutes for critical faults.

Hence the correct answer is Enterprise.

For more information on the support plans, please refer to the following Link:

https://aws.amazon.com/premiumsupport/compare-plans/
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Based on the given requirements, the suitable AWS Support plan would be the Enterprise plan (Option D).

Explanation:

AWS offers four different support plans: Basic, Developer, Business, and Enterprise. Each plan offers different features, benefits, and costs.

The Basic plan offers 24x7 customer service, documentation, whitepapers, and support forums. However, it does not provide any technical support, and the response time is not specified.

The Developer plan offers all the features of the Basic plan, along with 12-hour response times for support cases and limited technical support.

The Business plan offers all the features of the Developer plan, along with 24x7 phone, email, and chat support, unlimited technical support, and one-hour response times for critical system issues.

The Enterprise plan offers all the features of the Business plan, along with a dedicated Technical Account Manager (TAM), infrastructure event management, and a 15-minute response time for critical system issues.

Therefore, based on the given requirements, the Enterprise plan would be the best option, as it offers 24x7 phone, email, and chat support, unlimited technical support, and a 15-minute response time for critical system issues, which meets the requirement of less than 15 minutes for business-critical system faults.

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