A customer wants to opt for a support plan so that he can receive the below benefits. - 24x7 phone, email, and chat access to Cloud Support Engineers - Application-specific consultative review and guidance with regards to architecture Which of the below support plan would you recommend?
Click on the arrows to vote for the correct answer
A. B. C. D.Answer: D.
Option A is incorrect.
The basic plan does not provide any of the required benefits.
Option B is incorrect.
The developer plan does not provide any of the required benefits.
Option C is incorrect.
Although "24x7 phone, email, and chat access to Cloud Support Engineers" is available in the business plan, "Application-specific consultative review and guidance with regards to architecture" is not available in this support plan.
Option D is Correct.
Enterprise plan should be recommended to the customer as both the required benefits are available in Enterprise support plan.
References:
https://aws.amazon.com/premiumsupport/plans/Based on the customer's requirements, the support plan that would be recommended is the Enterprise support plan.
The Enterprise support plan provides 24x7 access to AWS Technical Account Managers (TAMs) who are experts in AWS architecture and can provide guidance on how to optimize your applications and infrastructure for performance, security, and cost-effectiveness. The TAMs also provide assistance in troubleshooting and resolving technical issues.
Additionally, the Enterprise plan provides access to AWS Infrastructure Event Management, which proactively monitors your AWS infrastructure for events that may impact availability, performance, or security. The plan also provides access to AWS Trusted Advisor, which provides automated checks and recommendations on best practices for cost optimization, security, fault tolerance, and performance improvement.
In summary, the Enterprise support plan provides access to a wide range of services and resources that can help customers optimize their AWS environment and maximize the benefits of using the cloud. It is the best option for customers who require personalized and proactive support for their mission-critical applications and infrastructure.