A technician is troubleshooting a problem.
The technician tests the theory and determines the theory is confirmed.
Which of the following should be the technician's NEXT step?
Click on the arrows to vote for the correct answer
A. B. C. D.C.
When troubleshooting, confirming a theory is an important step, but it is not the end of the process. The next step should be to verify the full system functionality to ensure that the problem has been fully resolved.
Option A: Implement the solution: Implementing a solution may seem like the logical next step after confirming a theory, but it can be premature. Without first verifying full system functionality, there is a risk that the problem may not be completely resolved, and further troubleshooting may be necessary.
Option B: Document lessons learned: While it is important to document lessons learned after troubleshooting, it is not the next step. The immediate priority should be to verify full system functionality to ensure the problem has been resolved.
Option C: Establish a plan of action: Establishing a plan of action may be necessary if the initial troubleshooting did not resolve the problem. However, if the theory has been confirmed, the next step should be to verify full system functionality.
Option D: Verify full system functionality: Verifying full system functionality is the correct next step after confirming a theory. This step ensures that the problem has been fully resolved, and there are no additional issues. Once system functionality has been verified, the technician can then document lessons learned and establish a plan of action if necessary.
In conclusion, the correct answer is option D: Verify full system functionality.