Addressing Cloud Provider Controls for Protecting Sensitive Data

A.

The concern of ensuring that a cloud services provider has sufficient administrative and logical controls in place to protect sensitive customer data during a transition to a hybrid cloud environment is primarily addressed in the Interconnection Security Agreement (ISA).

An Interconnection Security Agreement (ISA) is a formal agreement between organizations that connect their IT systems and data centers. An ISA outlines the security requirements for the exchange of data and sets forth the responsibilities of each organization in maintaining the security of the data exchange.

In a hybrid cloud environment, the organization and the cloud services provider must connect their IT systems to enable the transfer of data between them. An ISA addresses the security requirements for this interconnection and helps ensure that sensitive customer data is protected during this transfer.

While Service Level Agreements (SLAs) outline the services that a provider will deliver to the customer, and Business Process Analysis (BPA) documents are used to analyze and optimize business processes, they may not explicitly address security concerns. Non-Disclosure Agreements (NDAs) are agreements that protect confidential information from being disclosed to unauthorized parties, but they do not necessarily address the security controls that are in place to protect sensitive customer data.

Therefore, the Interconnection Security Agreement (ISA) is the document that would MOST likely address the concern of ensuring that a cloud services provider has sufficient administrative and logical controls in place to protect sensitive customer data during a transition to a hybrid cloud environment.