A technician receives an error message when trying to boot the server stating the operating system was not found.
Change management logs indicate a new hard drive backplane was installed in the server last night.
Which of the following should the technician do FIRST when troubleshooting the issue?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The FIRST step the technician should take when troubleshooting this issue is to check the system board cables (Option A). The reason for this is that a new hard drive backplane was installed, and it is possible that the cables were not connected properly during the installation process, resulting in the operating system not being found.
If the cables are connected properly and the issue still persists, the technician can move on to other troubleshooting steps such as rebuilding the RAID array (Option B) or reinstalling the server OS (Option C). However, it is important to note that these steps should only be taken after ensuring that the cables are properly connected.
Option D, removing newly installed hardware, is not a recommended step in this situation as it may cause further issues or complications. Removing hardware should only be considered as a last resort and after all other troubleshooting steps have been exhausted.
In summary, the technician should check the system board cables as the FIRST step when troubleshooting the issue of the operating system not being found after a new hard drive backplane was installed.