The performance, risks, and capabilities of an IT infrastructure are BEST measured using a:
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A. B. C. D.A.
The BEST way to measure the performance, risks, and capabilities of an IT infrastructure would depend on various factors such as the organization's goals, objectives, and context. However, among the given options, the most appropriate approach would be a balanced scorecard.
A balanced scorecard is a strategic management tool that is used to align business activities to the vision and strategy of the organization. It provides a comprehensive and integrated view of an organization's performance by measuring various factors such as financial performance, customer satisfaction, internal business processes, and learning and growth.
Applying a balanced scorecard to an IT infrastructure would involve identifying the critical success factors (CSFs) that align with the organization's strategy and then measuring the performance of the IT infrastructure against these CSFs. For example, CSFs for an IT infrastructure could include system uptime, response time, security, and user satisfaction.
A balanced scorecard approach provides a holistic view of an IT infrastructure's performance, as it considers not only the financial aspects but also non-financial factors that are critical for the organization's success. It also helps to identify areas that require improvement and supports decision-making processes by providing meaningful and relevant information.
While the other options, such as risk management review, service level agreement, and control self-assessment, are valuable approaches for managing IT risks and assessing the effectiveness of IT controls, they are not as comprehensive as a balanced scorecard in measuring the performance, risks, and capabilities of an IT infrastructure.