A new CEO is made aware of a lack of cooperation between IT and business units and needs to take action to enable more efficient IT delivery of solutions to support the business.
What should be the FIRST step to address this concern?
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A. B. C. D.C.
The lack of cooperation between IT and business units is a common problem in organizations that can result in inefficiencies and negative impacts on the delivery of IT solutions. To address this concern, the new CEO should take a structured approach that involves the following steps:
Identify the root cause: The first step is to understand the underlying reasons for the lack of cooperation between IT and business units. This can involve conducting a survey or interviews with stakeholders to identify the specific issues and concerns that exist.
Develop a plan: Once the root cause has been identified, the CEO should develop a plan that addresses the specific issues that have been identified. The plan should be developed with input from IT and business unit leaders to ensure that it is comprehensive and actionable.
Communicate the plan: The CEO should communicate the plan to all stakeholders, including IT and business unit leaders and staff. This communication should be clear, concise, and include specific goals and objectives for improving collaboration.
Monitor progress: The CEO should monitor progress against the plan to ensure that it is effective and that improvements are being made. This can involve regular meetings with IT and business unit leaders, as well as tracking performance metrics to measure progress.
Adjust the plan: If progress is not being made, the CEO should be prepared to adjust the plan and take additional actions as needed to improve collaboration between IT and business units.
Of the options given, the FIRST step to address this concern is likely to be option C - clarify roles and assign accountabilities for results. This is because lack of cooperation between IT and business units is often a result of confusion about roles and responsibilities, and establishing clear roles and accountabilities can help to reduce this confusion and improve collaboration. Introducing IT related key performance indicators (KPIs), establishing business user group training, and implementing a continuous auditing policy may also be important actions, but they are likely to be more effective once roles and responsibilities have been clarified.