A customer asks a project manager if a small change can be made during the delivery phase.
The project manager does not agree to the change.
Which of the following is the MOST likely reason?
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A. B. C. D.B.
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The most likely reason why the project manager does not agree to the customer's small change during the delivery phase is scope creep.
Scope creep refers to changes that are made to the project's scope, either intentionally or unintentionally, that are not included in the project plan. These changes can be caused by various factors, such as customer demands, unclear project requirements, or changing market conditions.
In this scenario, the customer is asking for a small change during the delivery phase, which indicates that the project is already in progress. If the change is not included in the project plan, it could result in scope creep. The project manager may be concerned that if the change is allowed, it could lead to delays, additional costs, or other project risks.
On the other hand, if the project manager had agreed to the change, it could have been due to an established communication plan or an iterative approach. An established communication plan would ensure that the project team and the customer are informed of any changes to the project plan, including small changes during the delivery phase. An iterative approach would involve making small changes to the project plan based on feedback from the customer and the project team.
Resource constraints could also be a reason why the project manager does not agree to the change, especially if the change requires additional resources that are not available. However, this is less likely to be the reason in this scenario, as the customer is asking for a small change rather than a significant change that would require additional resources.
In summary, the most likely reason why the project manager does not agree to the customer's small change during the delivery phase is scope creep.