An administrator is trying to add a public iOS application by using the App Store Search option from Workspace ONE UEM.
The application this administrator is looking for is not listed.
What can be the problem?
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A. B. C. D.B.
When an administrator is trying to add a public iOS application using the App Store Search option from Workspace ONE UEM and the application is not listed, there can be a few reasons for this. Let's go through the answers and see which one is the most likely cause:
A. The Apple Push Notification Service (APNs) certificate is invalid: This answer is not likely to be the cause of the problem because an invalid APNs certificate would not prevent the application from being listed in Workspace ONE UEM.
B. The application is not available in the selected country: This answer is a possibility. The application might not be available in the country that the administrator has selected. Some applications are only available in certain regions due to licensing or legal restrictions.
C. The Apple Volume Purchase Program (VPP) sToken is expired: This answer is not likely to be the cause of the problem because the VPP sToken is used to manage licenses for applications purchased through the Volume Purchase Program. It is not necessary for adding public iOS applications.
D. The application is free of charge: This answer is also a possibility. Workspace ONE UEM may not display applications that are free of charge. However, this can be changed in the Workspace ONE UEM console settings.
Therefore, the most likely cause of the problem is that the application is not available in the country that the administrator has selected. However, it is important to note that there may be other reasons why an application is not listed, such as regional or device compatibility restrictions. In such cases, it may be necessary to contact Apple support for further assistance.