Track Open IT Requests and Employee Attributes
Question
Universal Container's IT department requested the Salesforce admin to build a tracking application.
It is required to track all open IT requests and the attributes for the inventories, in addition to the employees requesting and the attributes of the employees? What should the Salesforce admin do to track all this information?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: D
There should be two custom objects, one for IT requests and another one for users.
The two objects should be related to each other to fulfill the IT department needs.
Creating this relationship is necessary to view all the information, in addition to their related data.
Other options are incorrect because there is no relationship to link objects together.
Reference:
To track all open IT requests, attributes for the inventories, and the employees requesting, the Salesforce admin should create a custom object. A custom object is a Salesforce data model that allows the creation of custom data tables with fields that represent the attributes needed to track information.
Option A, creating a custom field for IT requests, is not sufficient as it only allows the creation of a single field, and tracking multiple attributes of the IT requests would not be possible.
Option B, creating a custom field for users, also falls short as it does not provide a way to track the necessary attributes for the employees requesting IT requests, nor does it allow for tracking IT requests or inventories.
Option C, creating a custom object for IT requests and all necessary fields, is the best solution. This allows for the creation of a custom data table with fields representing all the attributes needed to track the IT requests and their associated inventories. These fields can include things like the status of the request, the date it was submitted, the employee who submitted it, the inventory item requested, and its current location, among others.
Option D, creating a custom object for IT requests and another custom object for users and relating them together, is also a valid solution. This would allow for the creation of two separate data tables, one for IT requests and one for users, with a relationship established between the two. This relationship would allow for the tracking of which employee submitted which IT requests, as well as other relevant information such as department or job title.
In summary, the best solution to track all open IT requests and their associated attributes, as well as the employees requesting them and their attributes, is to create a custom object for IT requests with all necessary fields. However, creating a custom object for IT requests and another for users and relating them together is also a valid solution.
