A user reports that a laptop is not connecting to the corporate wireless network.
A technician confirms with a smartphone that the corporate wireless network is available and can be accessed.
The technician observes that the Ethernet connection to the corporate network is working.
The technician disconnects the Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?
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A. B. C. D.A.
The technician has confirmed that the corporate wireless network is available and can be accessed via a smartphone. However, the laptop in question is not connecting to the network. The Ethernet connection to the corporate network is working, so the technician has disconnected the cable to focus on the wireless issue.
To troubleshoot the problem further, the technician should perform the following steps:
Confirm that the laptop wireless card is turned on: The first step is to verify that the wireless card is enabled on the laptop. The technician can do this by checking the physical switch or button that enables/disables the wireless card. Alternatively, the technician can check the laptop's settings to ensure that the wireless card is not disabled.
Confirm that the laptop is in range for the access point: If the wireless card is enabled, the technician should ensure that the laptop is within range of the wireless access point. If the laptop is too far away from the access point, it may not be able to connect to the network. The technician can move the laptop closer to the access point to see if this resolves the issue.
Confirm that the correct wireless network is selected: The technician should verify that the laptop is attempting to connect to the correct wireless network. It is possible that the laptop is attempting to connect to a different wireless network with a similar name or a different security configuration. The technician can check the list of available wireless networks on the laptop and verify that the correct one is selected.
Confirm the user's network login ID and password: If the above steps do not resolve the issue, the technician should confirm that the user's network login ID and password are correct. The user may have changed their password recently, or they may be using an incorrect login ID. The technician can verify the user's credentials with the IT department or ask the user to enter their credentials again.
Based on the above steps, the correct answer to the question is A. Confirm that the laptop wireless card is turned on.