To establish a theory of probable cause, one technician investigates network issues in the server room while another technician troubleshoots the user's workstation.
Which of the following troubleshooting methodologies is being performed?
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A. B. C. D.B.
The troubleshooting methodology being performed in this scenario is "Divide and conquer."
Divide and conquer is a common troubleshooting methodology that involves breaking down a complex problem into smaller, more manageable parts. This approach can help technicians isolate the root cause of an issue and make it easier to resolve.
In the scenario presented in the question, the two technicians are dividing the problem by focusing on different parts of the network: one is investigating network issues in the server room while the other is troubleshooting the user's workstation. By dividing the problem in this way, the technicians can gather information about different parts of the network and work towards a solution.
Some other troubleshooting methodologies that could be used in this scenario are:
Question the obvious: This methodology involves examining the most obvious causes of a problem first. For example, if a printer is not working, a technician might check if it is plugged in before exploring more complex causes.
Duplicate the problem: This methodology involves trying to recreate the problem in a controlled environment in order to identify its root cause. For example, if a user is experiencing a software issue, a technician might try to replicate the issue on another computer.
Research the knowledge base: This methodology involves using existing documentation or resources to help troubleshoot a problem. For example, if a technician encounters an error message, they might search a knowledge base or user manual to see if a solution is available.