Troubleshooting Steps for a Workspace ONE Environment

A.

When troubleshooting most issues in a Workspace ONE environment, the following steps can be used:

A. Verify device connectivity and logon to the Workspace ONE UEM console: The first step in troubleshooting is to ensure that the device is connected to the network and has access to the internet. If the device is unable to connect to the internet or is having network connectivity issues, then the Workspace ONE UEM console may not be able to communicate with the device. Once connectivity is confirmed, logging into the Workspace ONE UEM console can help to identify if there are any issues with device enrollment or configuration.

B. Collect data to identify the problem and apply a Workspace ONE UEM update: Collecting data can help to identify the root cause of the issue. This may involve checking logs, reviewing configurations, or gathering information from the affected user. Once the problem is identified, applying a Workspace ONE UEM update may help to resolve the issue. Updates can include bug fixes or new features that may address the issue.

C. Check the FQDN of the enrollment URL and try to connect to it through a web browser: The fully qualified domain name (FQDN) of the enrollment URL can be used to determine if there are any issues with accessing the Workspace ONE UEM environment. If the FQDN is incorrect or inaccessible, then devices may not be able to enroll or communicate with the Workspace ONE UEM environment. Trying to connect to the enrollment URL through a web browser can help to confirm if the URL is working as expected.

D. Gather information to try to reproduce the issue, then collect the data to diagnose the problem and apply a fix: Gathering information can help to reproduce the issue and identify the root cause. Once the issue is identified, collecting data to diagnose the problem can help to apply a fix. This may involve updating configurations, applying patches, or other troubleshooting steps.