Ann, a user, has purchased a new Android phone and is attempting to access a public hotspot.
When she opens a browser, she gets a message indicating the page cannot be displayed.
She notices there is a '?' in the radio icon in the toolbar.
She has verified Bluetooth is active, airplane mode is off, and tethering is turned on.
She uses the cell phone to call a technician for assistance.
Which of the following is the MOST likely issue Ann is experiencing?
Click on the arrows to vote for the correct answer
A. B. C. D. E. F.A.
Based on the information provided, the most likely issue Ann is experiencing is that there is unauthenticated wireless connectivity. The ? in the radio icon in the toolbar indicates that the device is connected to a wireless network but does not have an Internet connection. This could be due to several reasons, but the most common is the lack of authentication or authorization to access the network.
When a device connects to a public Wi-Fi hotspot, it usually needs to go through an authentication process before it can access the Internet. This process can involve entering a username and password or accepting terms and conditions. If Ann has not completed this process, she will not be able to access the Internet, and the browser will display an error message.
The other options listed in the answers are less likely to be the cause of Ann's problem. Exceeding the data allowance, having a 3G-capable phone, an unrooted phone, an unactivated SIM card, or not purchasing a data plan could all result in the device not being able to connect to the Internet at all. However, since Ann is connected to a Wi-Fi hotspot and has not mentioned any problems with cellular data connectivity, these options are unlikely to be the cause of her problem.
In summary, the most likely issue Ann is experiencing is unauthenticated wireless connectivity, which means she needs to complete an authentication process to access the Internet through the public Wi-Fi hotspot.