Ensure Unique Greeting Messages for Each Office in Microsoft Teams
Question
Your company has five offices.
Each office has a unique phone number.
You plan to deploy Phone System to all the offices.
You need to ensure that each office has a unique greeting message for the weekdays and a unique greeting message for the weekends.
The solution must minimize administrative effort.
What should you create?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.C.
Each office needs a unique greeting message.A single auto attendant can have separate greeting messages for weekday and weekends.However, to have five different greeting messages, you need five auto attendants.
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendantThe scenario describes a requirement to have unique weekday and weekend greeting messages for each of the five offices. In addition, the solution should minimize administrative effort, which means that it should be easy to manage and configure.
Auto Attendant and Call Queue are two main components of Phone System that are used to manage incoming calls in Microsoft Teams. Auto Attendant is a virtual assistant that can answer incoming calls and provide menu options for callers to navigate through. Call Queue is used to distribute calls to a group of users or agents who can answer them.
Option A suggests creating a single Auto Attendant that contains all five phone numbers. While it is possible to configure different greetings for different time periods (e.g., weekdays and weekends) using a single Auto Attendant, it would not be possible to have unique greetings for each of the five offices. Therefore, option A is not a suitable solution for this scenario.
Option B suggests creating a single Call Queue that contains all five phone numbers. While it is possible to configure different greetings for different time periods using a single Call Queue, it would not be possible to have unique greetings for each of the five offices. Therefore, option B is not a suitable solution for this scenario.
Option C suggests creating five Auto Attendants, each containing one phone number. This option would enable us to have unique weekday and weekend greeting messages for each of the five offices. By having a separate Auto Attendant for each phone number, we can easily configure unique greetings for each office without affecting the other offices. Additionally, managing and configuring five Auto Attendants is easier than managing and configuring five Call Queues, making this option a suitable solution for the scenario.
Option D suggests creating five Call Queues, each containing one phone number. While it is possible to configure different greetings for different time periods using a single Call Queue, it would not be possible to have unique greetings for each of the five offices. Therefore, option D is not a suitable solution for this scenario.
In conclusion, the best solution for this scenario would be to create five Auto Attendants, each containing one phone number, to ensure that each office has a unique greeting message for the weekdays and weekends while minimizing administrative effort.
