Assigning Approval Requests to a Queue

Correct Answer: B

Salesforce approval requests can be assigned to a queue if the associated object supports a queue.

Option A is incorrect.

This is possible if the associated object supports a queue.

Option C is incorrect because the setup needs to be done through the associated object.

Option D is incorrect because workflow rule is an automation process and it's different from a queue.

Reference:

The correct answer is B. When the associated object supports a queue.

Salesforce allows for assigning approval requests to queues in certain situations. When a record goes through an approval process, the assigned approver is responsible for reviewing and either approving or rejecting the request. However, in some cases, an organization may want to assign approval requests to a group or queue instead of an individual.

To assign approval requests to a queue, the associated object must support a queue. Objects that support queues include cases, leads, orders, and custom objects. If the associated object supports queues, the Salesforce Administrator can assign approval requests to a queue by selecting the queue option instead of a specific user when setting up the approval process.

Option C, "When we do the set up through the case assignment queue," is not a valid option because it refers specifically to case assignment, which is different from assigning approval requests to a queue.

Option D, "Through a workflow rule," is also not a valid option because workflow rules are not used for assigning approval requests to a queue. Workflow rules are used to automate standard internal procedures and processes to save time across the organization.

Option A, "This is not possible," is incorrect because assigning approval requests to a queue is possible in some situations, as explained above.