Salesforce Community Account Merge Issues

Salesforce Community Account Merge Issues

Question

Universal Container's Sales Ops is not able to merge accounts that are associated with Salesforce communities.What is causing this to happen?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

Correct Answer: C

For users, to merge accounts that are associated with salesforce communities, the manage external user permission should be assigned to the user.

Option A is incorrect because there is no limitation on whether the account should have a salesforce community account associated with it or not.

Option B is incorrect because accounts that are associated with salesforce communities can be merged

Option D is incorrect because this permission set doesn't exist unless it is created and given the same permissions that exist in the manage external user permission.

Reference:

The correct answer is B: Accounts that are associated with Salesforce communities cannot be merged.

Salesforce communities are built to help companies create social and collaborative experiences with their customers, partners, and employees. Communities provide a platform where members can collaborate on projects, share information, and interact with each other.

When an account is associated with a community, it means that the account is a member of that community. The member can access the community, view content, and participate in discussions.

Merging accounts in Salesforce is a standard feature that allows users to combine two or more duplicate records into one. However, when an account is associated with a community, it cannot be merged with another account. This is because the community member's data is tied to the community, and merging the account would disrupt the member's access and privileges in the community.

Therefore, option B is the correct answer to the question. Option A is incorrect because both accounts can be associated with a community, but they cannot be merged. Option C is also incorrect because the Manage External User permission is unrelated to merging accounts in Salesforce. Option D is also incorrect because Manage Community User merge permission is not a valid permission in Salesforce.